Agreement to Terms
By accessing and using the Taylor Supply LLC website and services, you agree to be bound by these Terms of Service. These terms apply to all visitors, users, and customers of our cross-border commerce platform and SMS notification services.
Description of Services
Taylor Supply LLC operates a cross-border commerce platform. Our services include:
- International product sourcing and distribution
- Order processing, customs compliance, and international shipping
- SMS text message notifications for order updates, customs clearance, and promotions
- Customer support via email, phone, and SMS
- Returns and exchange processing for cross-border orders
SMS Text Messaging Terms
3.1 · SMS Program Details
- Purpose: Order/shipping notifications, customs clearance alerts, promotional offers, and customer support
- Message Frequency: Transactional as needed; promotional approximately 2–4 per month
- Opt-In Method: Phone number with an un-checked consent checkbox on website (Double Opt-In), texting keyword JOIN (Double Opt-In), or QR code (Double Opt-In). Users must explicitly check the box to provide consent. See our Opt-In Documentation for full details.
- Double Opt-In: After initial sign-up, you will receive a confirmation message. You must reply YES to complete your subscription. This ensures explicit consent.
- Opt-Out Method: Text STOP, CANCEL, UNSUBSCRIBE, QUIT, or END to any message to unsubscribe. You will receive a confirmation message.
- Re-Subscribe: Text START or UNSTOP to re-subscribe after opting out.
- Help: Text HELP for assistance, or contact long@TaylorSupply.us
- Carrier Disclaimer: Standard messaging rates may apply. Msg & data rates may apply. Carriers (including T-Mobile) are not liable for delayed or undelivered messages.
- No Warranty: SMS delivery is subject to carrier network availability and is not guaranteed. Carriers (including T-Mobile) are not liable for delayed or undelivered messages.
- Operating Hours: SMS messages are sent only during permissible hours (8 AM – 9 PM local subscriber time) per TCPA and carrier guidelines.
3.2 · Message Types
- Transactional Messages — Order confirmations, international shipping notifications, customs clearance alerts, delivery updates. Sent as needed, no opt-in required.
- Promotional Messages — Cross-border promotions, new market announcements, seasonal offers, exclusive deals. Require explicit opt-in consent (Double Opt-In). Frequency: approximately 2–4 per month.
3.3 · Consent Recording
All SMS opt-in consent is recorded with: mobile phone number, opt-in method (web form/keyword/QR), timestamp (UTC), consent language presented, confirmation message sent, source URL or keyword used, and IP address (web form only). Consent records are retained for a minimum of 4 years per TCPA and A2P 10DLC requirements. For full details, see our Opt-In Documentation.
3.4 · Carrier Compliance
- Our SMS program is registered with The Campaign Registry (TCR) for A2P 10DLC compliance
- We comply with all CTIA Messaging Principles and Best Practices
- We comply with the Telephone Consumer Protection Act (TCPA)
- We comply with all applicable carrier messaging guidelines (AT&T, T-Mobile, Verizon)
- Carriers reserve the right to block messages that violate their policies
- SMS delivery is not guaranteed; carrier filtering may occur. Carriers (including T-Mobile) are not liable for delayed or undelivered messages.
3.5 · Acceptable Use
When participating in our SMS program, you agree not to:
- Use SMS replies for any unlawful purpose
- Send abusive, threatening, or harassing messages to our SMS number
- Attempt to flood, overload, or disrupt our SMS systems
- Use automated systems to send unsolicited messages to our SMS number
- Attempt to reverse-engineer or access our SMS backend systems
Violation of these terms may result in immediate blocking of your number from our SMS program.
3.6 · Sample Messages
Examples of messages you may receive (full samples in our Opt-In Documentation):
"Reply YES to confirm your subscription to Taylor Supply LLC SMS updates..."
"Welcome to Taylor Supply LLC SMS updates! You'll receive order/shipping notifications..."
"Taylor Supply: Your order #TS-2847 has been confirmed..."
"Taylor Supply: New EU market launch! Explore our European collection..."
"Taylor Supply LLC SMS Support: You'll receive order/shipping notifications..."
"You have been unsubscribed from Taylor Supply LLC SMS promotions..."
International Orders
International orders may be subject to customs duties, import taxes, and regulatory requirements. Taylor Supply LLC provides customs documentation and SMS tracking updates. Customer is responsible for any applicable duties or taxes. Cross-border delivery typically ranges from 7–21 business days.
Returns and Refunds
30-day return policy for unused items in original packaging. International returns may incur additional shipping costs. Refunds processed within 5–10 business days after inspection.
User Conduct
When using our services, you agree not to:
- Use our services for any unlawful purpose
- Submit false or misleading information
- Interfere with or disrupt our website or services
- Attempt to gain unauthorized access to our systems
- Use automated systems without permission
Intellectual Property
All content on our website is the property of Taylor Supply LLC or its content suppliers and is protected by intellectual property laws.
Limitation of Liability
Taylor Supply LLC shall not be liable for indirect, incidental, special, consequential, or punitive damages. Our total liability shall not exceed the amount you paid in the 12 months preceding the claim.
Disclaimers
Our services are provided "as is" without warranties. SMS delivery is subject to carrier availability and is not guaranteed. Cross-border delivery timelines are estimates and may vary.
Governing Law
These Terms are governed by the laws of the State of Colorado, United States. Disputes shall be resolved in the courts of Arapahoe County, Colorado.
Changes to Terms
We reserve the right to modify these terms. Changes will be posted on this page. Continued use constitutes acceptance.
Contact Information
Taylor Supply LLC
Cross-Border Commerce · Denver, Colorado
- Address 1500 N GRANT ST, STE N, DENVER, CO, 80203
- Country United States
- Email long@TaylorSupply.us
- Phone +1 (720) 637-6159