Overview
Taylor Supply LLC operates a SMS text messaging program for order/shipping notifications and promotional communications. This document describes all opt-in methods, the consent language presented to subscribers, how consent records are captured and stored, and how subscribers can opt out.
Call to Action (CTA)
The Call to Action is the user-facing entry point where subscribers opt in to SMS messaging. The live CTA page is available at TaylorSupply.us/cta.
| CTA Location | Dedicated page: TaylorSupply.us/cta |
| CTA Type | Web Form + Text-to-Join (JOIN keyword) + QR Code |
| Consent Mechanism | Unchecked checkbox (user must actively check) + Double Opt-In |
| Required Disclosure | Brand name, message frequency, "Not a condition of purchase", STOP/HELP, Msg & data rates, Privacy & Terms links |
| CTA Page URL | https://TaylorSupply.us/cta.html |
For the actual CTA interface with form, checkbox, and submission button, please visit our Call to Action page. Screenshots of the CTA are available for audit purposes upon request.
Opt-In Methods & Message Flow
Taylor Supply LLC collects SMS opt-in consent through three methods, each using a Double Opt-In flow. Below documents the exact CTA language and message flow for each method.
Website Web Form
- Where: Order checkout page, account registration page, and dedicated SMS sign-up at TaylorSupply.us/cta
- CTA Language on Page: "Stay informed about your international orders! Receive SMS notifications for shipping updates, customs clearance alerts, and exclusive promotions. Msg & data rates may apply. Carriers (including T-Mobile) are not liable for delayed or undelivered messages. Reply HELP for help or STOP to cancel. Not a condition of purchase."
- Consent Checkbox (unchecked by default):
Required Fields: Phone number (US format, 10 digits) + consent checkbox actively checked by user
Opt-In Workflow: User enters phone number → User checks consent checkbox → System sends Double Opt-In confirmation SMS → User replies YES to confirm → Consent recorded
Mobile Keyword (Text-to-Join)
- Where: Promoted on website, marketing emails, social media, and printed materials
- CTA Language: "Text JOIN to +1 (720) 637-6159 to receive SMS updates about your international orders, shipping milestones, and cross-border promotions (approx. 2-4 msgs/month). Msg & data rates may apply. Carriers (including T-Mobile) are not liable for delayed or undelivered messages. Reply HELP for help or STOP to cancel. Not a condition of purchase."
Step 1 User texts JOIN to +1 (720) 637-6159.
Step 2 Double Opt-In confirmation message sent:
Step 3 User replies YES — consent is confirmed and recorded.
Step 4 Welcome message sent:
Step 5 Consent recorded with timestamp, mobile number, keyword used (JOIN), confirmation reply (YES), and all message content.
QR Code
- Where: Printed on product packaging, shipping labels, retail displays, and marketing collateral
- CTA Language on QR material: "Scan to sign up for SMS order tracking & promotions from Taylor Supply LLC. Msg & data rates may apply. Carriers (including T-Mobile) are not liable for delayed or undelivered messages. Text STOP to cancel. Not a condition of purchase."
- Flow: Scanning the QR code opens the website opt-in form at TaylorSupply.us/cta (Method 1), where the user fills in their phone number and checks the consent checkbox. The same Double Opt-In flow applies.
Consent Record Capture & Storage
Every opt-in consent event is captured and stored with the following data points to ensure full compliance:
- Mobile Phone Number — The number that opted in
- Opt-In Method — Web form, keyword (JOIN), or QR code
- Timestamp — Exact date and time of consent (UTC)
- Consent Language — The exact text presented to the subscriber at time of opt-in
- Confirmation Message — The welcome/confirmation message sent after opt-in, including program terms and opt-out instructions
- Source URL / Campaign ID — If web form, the page URL where consent was collected; if keyword, the keyword and short code used
- IP Address (Web Form only) — For fraud detection and audit trail
Consent records are retained for a minimum of 4 years per TCPA requirements and A2P 10DLC guidelines. Records are stored in a secure, access-controlled database and are available for audit by carriers or regulatory bodies upon request.
Message Types & Frequency
- Transactional Messages — Order confirmations, international shipping updates, customs clearance alerts, and delivery notifications. Frequency: as needed based on order activity.
- Promotional Messages — Cross-border promotions, new market launches, seasonal offers, and exclusive deals. Frequency: approximately 2–4 messages per month, only to subscribers with explicit opt-in consent.
Sample Messages
Below are the exact message templates used in our SMS program. These samples are submitted to carriers during A2P 10DLC campaign registration and match the actual messages sent to subscribers.
6.1 · Double Opt-In Confirmation
Sent after user texts JOIN
6.2 · Welcome / Opt-In Confirmation
Sent after user replies YES
6.3 · Transactional — Order Confirmation
6.4 · Transactional — Shipping / Customs Update
6.5 · Promotional — Cross-Border Offer
6.6 · HELP Message
Sent when user texts HELP
6.7 · STOP Confirmation
Sent when user texts STOP
Opt-Out Process
Opt-Out Keywords
- STOP, CANCEL, UNSUBSCRIBE, QUIT, or END — Immediately unsubscribes the user from all promotional SMS messages. A confirmation message is sent: "You have been unsubscribed from Taylor Supply LLC SMS promotions. You will receive no further promotional messages. Text HELP for support or START to re-subscribe."
- HELP — Sends a support message with contact information: "Taylor Supply LLC SMS Support: You'll receive order/shipping notifications & approx 2-4 promotional messages/month. Email long@TaylorSupply.us or call +1 (720) 637-6159. Reply STOP to unsubscribe. Msg & data rates may apply. Carriers (including T-Mobile) are not liable for delayed or undelivered messages."
- UNSTOP or START — Re-subscribes the user to promotional messages after previously opting out. Text START or UNSTOP to re-subscribe.
Users can also opt out by contacting us directly at long@TaylorSupply.us or +1 (720) 637-6159.
Opt-out requests are processed immediately and recorded in the consent database. Transactional messages (order/shipping updates) may still be sent as they are essential for order fulfillment and do not require promotional opt-in consent.
Compliance Commitment
- All promotional SMS messages require prior explicit opt-in consent — no unsolicited messages are sent
- Opt-in consent language clearly discloses program terms, message types, frequency, and opt-out instructions
- Opt-out requests are honored immediately with a confirmation message
- SMS messages are only sent during permissible hours (8 AM – 9 PM local subscriber time)
- Consent records are retained for 4+ years and available for carrier audit
- Full compliance with TCPA, A2P 10DLC requirements, and carrier messaging guidelines
- Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes
Contact
Taylor Supply LLC
Cross-Border Commerce · Denver, Colorado
- Address 1500 N GRANT ST, STE N, DENVER, CO, 80203
- Country United States
- Email long@TaylorSupply.us
- Phone +1 (720) 637-6159